Privacy and Data Protection Policy

Our commitment

Our priority

At CAE Rive-Nord, we know how important privacy is; that’s why it’s one of our top priorities.

In an effort to be as transparent as possible, we have developed this Privacy and Data Protection Policy (”Policy”). In it, you will find our practices regarding the collection, use, retention and processing of your personal information when you use our sites, products and services. 

Here are the following sections of the policy:

1. Data collection
2. Sharing your data
3. Consent for promotional communications
4. Your rights
5. Storage and protection of your data
6. How to contact us

We use the term “Sites” to refer to all websites operated by CAE Rive-Nord, their subdomains and content. The terms “Products” and “Services” are used to refer to the services we offer.

If you do not agree with any part of this Policy, please do not use or access our Sites and Services.

Our services

The term “Services” is used to refer to the services we offer, such as:   Financial Services, Technical Assistance and Local Development Services.

 

1. Data collection

The information we collect about you depends entirely on your interactions with us.  You should also be aware that at any time, you can decide not to provide the information requested. However, if you do so, you may not have access to certain Products, Services or information that you are looking for from us.

Forms and interactions

The personal information we collect is gathered through forms and interactions between you, our website and our staff. As indicated in the following section, we also use cookies and/or log files to gather information about you.

  • Newsletter subscription form
  • Financing and business start-up application forms
  • Registration forms for training courses, activities, etc.

Google Analytics

Google Analytics is a Google tool that places cookies on the devices of visitors to websites that use it, allowing for the analysis of traffic and user trends. The collected data is stored on Google’s servers. By using our Sites, you consent to Google’s privacy and data protection policies. Please note that we are not responsible for the storage or protection of this data.

 

2. Sharing your data

We will only share your data for the purposes listed below and we assure you that we will not sell, provide or trade your information for profit.

With your consent

If you do give us your consent, we may share your information. For example, we may share your information with outside experts, government departments, agencies or other funders in order to complete your file.

Change within our organization

If CAE Rive-Nord were to become involved in an asset or merger transaction, a bankruptcy proceeding, a reorganization, or any other action involving a change in the disposition of control of the organization, your information could be shared with the parties involved in the transaction. Obviously, in such situations, measures will be put in place to share as little personal information as possible, while ensuring the utmost security and confidentiality.

 

3 Consent for promotional communications

Promotional emails

We will not send any promotional emails to you without your consent. This consent may be express or implied. Express consent is when you agree verbally or in writing to receive these emails. 

In a situation where both parties are in a business relationship, or one has purchased products from the other, it is possible for the company that sold its product to assume tacit (implied) consent and may, where appropriate, send promotional communications. At any time, you can unsubscribe from our promotional mailing list by clicking on the link at the bottom of each of our emails, or by emailing us at info@caebl.ca. We will process your request within 10 business days. Please note, however, that unsubscribing from our mailing list in no way prevents us from contacting you for non-marketing purposes.

 

4 Your rights

According to Law 25

You have specific rights regarding the personal information we hold about you. To exercise these rights, you may contact us by email. All requests will be processed within 30 days at no cost.

Email for requests: mpguindon@caebl.ca

Right to Close an Account

You have the right to close a non-administered account within our Products or Services at any time, provided your account is in good standing. To request account closure, please complete the account closure form with our Customer Service team at the following email: info@caebl.ca

 

5. Storage and protection of your data

Unless you request the deletion or destruction of your personal information, we retain it only for as long as necessary to fulfill the purposes for which it was collected. Additionally, we may keep certain information for legal or contractual reasons. Any retained information will be handled in accordance with this policy, as well as applicable laws and agreements binding us to the Canadian government and its agencies.

Security Measures to Protect Personal Information

The personal information we collect is stored in a secure environment. All individuals working for us are required to maintain its confidentiality.  

To safeguard your personal information, we implement the following security measures:

  • Physical measures (alarm systems, access codes, etc.)
  • Technical measures (employee security training, access management, subnet separation, etc.)
  • IT measures (data encryption, use of virtual private networks, etc.)
  • SSL protocol
  • Computer backups
  • Login/password protection

 

6. How to contact us

Privacy Director

CAE Rive-Nord is responsible for the personal information you have provided to us. If you have any concerns or questions about how we handle this data and personal information, please contact our Privacy Director at the address below:

Marie-Pierre Guindon
450-304-1911, Ext. 221
mpguindon@caebl.ca
995, Maher St. #205, Saint-Jérôme, Quebec  J5L 0A8